2026.03 - Present
NexaRAG: RAG Customer Support System for 3C Digital Products
Built an intelligent support system for product consultation, troubleshooting, recommendations, competitor comparison, small-talk routing, and image Q&A, with an engineering focus on retrieval quality, context construction, and grounded answers.
- Structured Chunking and Metadata: split documents along heading, paragraph, and procedural boundaries, preserving source, product, type, and version for filtering, citations, and updates.
- Hybrid Retrieval and Context Engineering: combined query rewriting, vector retrieval, BM25, RRF, and reranking, then applied deduplication and context budgets.
- LangGraph State Orchestration: managed state passing and conditional routing across intent recognition, small talk, product Q&A, troubleshooting, recommendations, and image Q&A.
- Answer Validation and Evidence Governance: verified citations, refused unsupported answers, and surfaced uncertainty when retrieved evidence conflicted.
- End-to-end Storage and Golden Sets: persisted rewriting, retrieval, ranking, context, citations, and answers for continuous retrieval and response evaluation.